Oracle Configuration Manager (OCM) installation and trouble shooting

Preamble

Oracle Configuration Manager (OCM) collects your server/databases configuration and upload them to Oracle support web site (http://support.oracle.com). Main objective is to load your databases information and ease SR creation process because Oracle is already aware of your installation (this could avoid generating a RDA file). The tool can work in connected (when server has direct access to Internet, through proxy) and disconnected mode (when no Internet connection).

On top of this inventory (you know which option are in use for your databases) and configuration follow up OCM provides additional health information based on Oracle best practices and patch recommendations based on security or bugs.

All those information are graphically displayed in Systems panel of My Oracle Support (MOS) web site.

This document has been written with OCM release 10.3.5.0.1 with Oracle database Enterprise Edition release 10.2.0.4 on Linux Redhat 5.6 and HPUX Itanium 11.23.

Software download

Latest release of the software can be download fro collector panel of MOS web site:

ocm1
ocm1

Then unzip the file in your $ORACLE_HOME directory, it will create $ORACLE_HOME/ccr directory.

Installation in connected mode

[oraboxr3@server1 ccr]$ pwd
/ora_boxi/software/ccr
[oraboxr3@server1 ccr]$ ./bin/setupCCR -s your_csi your_email@company
The ORACLE_HOME does not contain java.
The ORACLE_HOME does not contain a valid JDK/JRE.
Redefine JAVA_HOME to refer to a JDK/JRE 1.2.2 or greater.
[oraboxr3@server1 ccr]$ export JAVA_HOME=$ORACLE_HOME/jdk
[oraboxr3@server1 ccr]$ ./bin/setupCCR -s your_csi your_email@company
Unable to establish connection to Oracle Configuration Manager server.
Hostname (https://ccr.oracle.com) is unknown.
 
Unable to establish a network connection to Oracle. Specify the URL for an
Oracle Support Hub in this format:
    http[s]://<OracleSupportHubHost>:<OracleSupportHubPort>
If you do not wish to configure OCM through an Oracle Support Hub, enter NONE
Oracle Support Hub URL: NONE
 
Unable to establish a network connection to Oracle. If your systems require a
proxy server for outbound Internet connections, enter the proxy server details
in this format:
    [<proxy-user>@]<proxy-host>[:<proxy-port>]
If you want to remain uninformed of critical security issues in your
configuration, enter NONE
Proxy specification: proxy_account@proxy_server:8080
Proxy Password:
Proxy information verified, validating specified email value(s).
 
 
** Installing base package **
Deploying core - Version 10.3.5.0.0
 
** Registering installation with Oracle Configuration Manager server(s) **
Deploying engines - Version 10.2.7.1.0
Deploying metricdata - Version 10.2.4.0.3
Deploying scripts - Version 10.3.5.0.0
 
** Getting package updates from ContentServer **
Deploying rda - Version 4.23.11.2.25
Deploying rdacelin - Version 4.23.11.2.25
 
** Starting the Oracle Configuration Manager Scheduler **
Oracle Configuration Manager - Release: 10.3.5.0.0 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Starting Oracle Configuration Manager...
Waiting for status from Oracle Configuration Manager....
Start Date               02-Sep-2011 11:49:50
Last Collection Time     -
Next Collection Time     03-Sep-2011 11:49:00
Collection Frequency     Daily at 11:49
Collection Status        scheduled collection running
Log Directory            /ora_boxi/software/ccr/hosts/server1/log
Registered At            02-Sep-2011 11:49:09
Automatic Update         On
Collector Mode           Connected
HTTP Proxy               proxy_account@proxy_server:8080
 
Oracle Configuration Manager successfully started.
 
Oracle Configuration Manager has been configured in connected mode. If the
target ORACLE_HOME is running a database, please refer to the
"Post-installation Database Configuration" section of the OCM Installation
and Administration Guide
(http://www.oracle.com/technology/documentation/ocm.html) to complete the
installation.
 
View configuration data reports and access valuable configuration best
practices by going to My Oracle Support.

If your database is below (or equal) to release 10.2.0.4 you should execute below step, else nothing to do (check existence of ORACLE_OCM account to be sure all is fine):

[oraboxr3@server1 ccr]$ pwd
/ora_boxi/software/ccr
[oraboxr3@server1 ccr]$ ./admin/scripts/installCCRSQL.sh collectconfig -s boxr3poc
Successfully installed collectconfig in the database with SID=boxr3poc.

To be able to execute OCM executables from anywhere it is better to set:

[oraboxr3@server1 ~]$ export PATH=$ORACLE_HOME/ccr/bin:$PATH

Then the two available commands are emCCR and configCCR:

[oraboxr3@server1 ~]$ emCCR
Oracle Configuration Manager - Release: 10.3.5.0.0 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Please specify a command.
Usage:
    emCCR start| stop| status
    emCCR set collection_interval="[FREQ=MONTHLY | WEEKLY | DAILY]
                              [; BYMONTHDAY=1 to 31, when FREQ is MONTHLY]
                              [; BYDAY=MON to SUN, when FREQ is WEEKLY]
                              [; BYHOUR=0 to 23]
                              [; BYMINUTE=0 to 59]"
             DAILY is the default Frequency.
    emCCR hold | resume
    emCCR [-annotation="annotation string"] collect | upload | getupdates
    emCCR [-verbose] [-register] test
    emCCR register
    emCCR automatic_update on/off
    emCCR enable_target | disable_target
    emCCR enable_diagchecks | disable_diagchecks
    emCCR upload -diagnostic=SR=Service request number,FILE=Absolute path of diagnostic package [-restart] [-force]
    emCCR status -diagnostic[=SR=Service request number,FILE=Absolute path of diagnostic package]
    emCCR clear -diagnostic[=SR=Service request number,FILE=Absolute path of diagnostic package] [-completed] [-force]
    emCCR update_components [-silent] -staged_dir="Directory containing OCM packages" | -distribution="OCM installation kit path"
    emCCR help
[oraboxr3@server1 ~]$ configCCR -h
Usage: /ora_boxi/software/ccr/bin/configCCR [ -s ] [ -d | -C <OracleSupportHubUrl> ] [ -a | -r ] [<csi-number> [<MyOracleSupportId>]]
       /ora_boxi/software/ccr/bin/configCCR [ -R <response-file> ]
       /ora_boxi/software/ccr/bin/configCCR -D [ -v ] [ -T <target type> [ -N <target name> [ -P <property name> ]]]
 
   where:
 
      <csi-number>        Oracle Customer Support Identifier (CSI)
      <MyOracleSupportId> My Oracle Support user name registered for the CSI
      <response-file>     Response file generated by emocmrsp
 
      -d                  Indicates that the installation will be done in the
                          disconnected mode. All other qualifiers and arguments
                          are ignored.
 
      -s                  Indicates acceptance of the license agreement found in
                          http://www.oracle.com/support/policies.html.
 
      -R                  Configures OCM using a specified response file.
 
      -C                  url for Oracle Support Hub used to connect to
                          Oracle. If NONE is specified, no Oracle Support
                          Hub is to be used to communicate with Oracle
 
      -D                  Configure missing diagcheck properties.
 
      -v                  Used with configuring diagnostic checks (-D qualifier).
                          Verifies target properties are sufficiently configured.
 
      -a                  Configures OCM for the current host or ORACLE_CONFIG_HOME.
 
      -r                  Removes OCM configuration for the current host or ORACLE_CONFIG_HOME.
 
      -T                  Target type for the target property to be configured
                          or verified. This is used strictly with Diagnostic Checks
                          (-D qualifier).
 
      -N                  Target name for the target property to be configured
                          or verified. Target type (-T qualifier) must be specified.
                          This is used strictly with Diagnostic Checks (-D qualifier).
 
      -P                  Name of the target property to be configured or
                          verified. Value for the property will be prompted.
                          Target type (-T) and target name (-N) must be specified.
                          This is used strictly with Diagnostic Checks (-D qualifier).

For example you may change the daily collection to a weekly one (Monday at 10:00PM) with something like:

[oraboxr3@server1 ~]$ emCCR set collection_interval="FREQ=WEEKLY; BYDAY=MON; BYHOUR=22; BYMINUTE=0"
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Collection interval set successfully.
 
[oraboxr3@server1 ~]$ emCCR status
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Start Date               05-Sep-2011 17:18:04
Last Collection Time     05-Sep-2011 17:28:20
Next Collection Time     05-Sep-2011 22:00:00
Collection Frequency     Weekly, on MON at 22:00
Collection Status        idle
Log Directory            /ora_boxi/software/ccr/hosts/server1/log
Registered At            05-Sep-2011 17:16:09
Automatic Update         On
Collector Mode           Connected
HTTP Proxy               proxy_account@proxy_server:8080

You can manually collect information (and upload them):

[oraboxr3@server1 ~]$ emCCR collect
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Collection and upload done.

You can stop/start OCM:

[oraboxr3@server1 ~]$ emCCR stop
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Oracle Configuration Manager Stopped...
[oraboxr3@server1 ~]$ emCCR start
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Starting Oracle Configuration Manager...
Waiting for status from Oracle Configuration Manager....
Start Date               05-Sep-2011 16:47:04
Last Collection Time     05-Sep-2011 15:10:31
Next Collection Time     06-Sep-2011 14:44:00
Collection Frequency     Daily at 14:44
Collection Status        idle
Log Directory            /ora_boxi/software/ccr/hosts/server1/log
Registered At            02-Sep-2011 17:04:38
Automatic Update         On
Collector Mode           Connected
HTTP Proxy               proxy_account@proxy_server:8080
 
Oracle Configuration Manager successfully started.

Check for new release:

[oraboxr3@server1 ~]$ emCCR getupdates
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
No new packages available.

Check OCM status:

[oraboxr3@server1 ccr]$ emCCR status
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Start Date               06-Sep-2011 12:02:33
Last Collection Time     06-Sep-2011 12:02:33
Next Collection Time     12-Sep-2011 22:00:00
Collection Frequency     Weekly, on MON at 22:00
Collection Status        idle
Log Directory            /ora_boxi/software/ccr/hosts/server1/log
Registered At            06-Sep-2011 12:00:51
Automatic Update         On
Collector Mode           Connected
HTTP Proxy               proxy_account@proxy_server:8080

Installation in disconnected mode

This mode has poor interest as it simply generate a jar file that you upload in MOS when creating a new Service request (SR).

[oraboxr3@server1 ccr]$ pwd
/ora_boxi/software/ccr
[oraboxr3@server1 ccr]$ ./bin/setupCCR -s your_csi your_email@company
Unable to establish connection to Oracle Configuration Manager server.
Hostname (https://ccr.oracle.com) is unknown.
 
Unable to establish a network connection to Oracle. Specify the URL for an
Oracle Support Hub in this format:
    http[s]://<OracleSupportHubHost>:<OracleSupportHubPort>
If you do not wish to configure OCM through an Oracle Support Hub, enter NONE
Oracle Support Hub URL: NONE
 
Unable to establish a network connection to Oracle. If your systems require a
proxy server for outbound Internet connections, enter the proxy server details
in this format:
    [<proxy-user>@]<proxy-host>[:<proxy-port>]
If you want to remain uninformed of critical security issues in your
configuration, enter NONE
Proxy specification: NONE
 
 
** Installing base package **
Deploying core - Version 10.3.5.0.0
Deploying engines - Version 10.2.7.1.0
Deploying metricdata - Version 10.2.4.0.3
Deploying scripts - Version 10.3.5.0.0
 
Oracle Configuration Manager has been configured in disconnected mode. If the
target ORACLE_HOME is running a database, please refer to the
"Post-installation Database Configuration" section of the OCM Installation
and Administration Guide
(http://www.oracle.com/technology/documentation/ocm.html) to complete the
installation.
 
View configuration data reports and access valuable configuration best
practices by going to My Oracle Support.

List of available command is more restrictive:

[oraboxr3@server1 ccr]$ emCCR
Oracle Configuration Manager - Release: 10.3.5.0.0 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Please specify a command.
Usage:
    emCCR [-annotation="annotation string"] [-jarfile="Jar filespec for disconnected collection jar."] collect
    emCCR status
    emCCR enable_target | disable_target
    emCCR enable_diagchecks | disable_diagchecks
    emCCR update_components [-silent] -staged_dir="Directory containing OCM packages" | -distribution="OCM installation kit path"
    emCCR help

You can collect information and generate a jar file that can be then uploaded when opening a SR:

[oraboxr3@server1 ccr]$ emCCR collect
Oracle Configuration Manager - Release: 10.3.5.0.0 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Collection done.
 
[oraboxr3@server1 ccr]$ pwd
/ora_boxi/software/ccr
[oraboxr3@server1 ccr]$ ll hosts/server1/state/upload/*.jar
-rw------- 1 oraboxr3 dba 56353 Sep  6  2011 hosts/server1/state/upload/ocmconfig.jar

Remark:
You can switch to connected mode using configCCR -s your_csi your_email@company command.

Results

Instead of long sentences I prefer to provide few screen shots that are, I hope, self explaining. Again all is graphical and it’s quite easy to go through all information provided:

ocm2
ocm2
ocm3
ocm3
ocm4
ocm4
ocm5
ocm5

Issues

Database not in targets list

With 10.3.5.0.1 release you will, most probably, not see your database instance appearing in My oracle Support (MOS) web site, this can be confirmed with command line using:

[oraboxr3@server1 ~]$ emCCR disable_target
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
No.        Category                     Target Name
0          Host                         serve1.domain.com
1          Oracle Home                  OraDb10g_home1
2          Listener                     LISTENER_BOXR3POC_server1.domain.com
3          Oracle Configuration Manager Oracle Configuration Manager
 
Press Enter to exit the command.
Use Comma to separate multiple target numbers.
Enter the number(s) corresponding to the target(s) you wish to disable:

Or displaying following file:

$ORACLE_HOME/ccr/hosts/YOUR_HOSTNAME/state/review/targetMap.xml

Where you will not see something like:

<Target name="DBNAME" type="Database Instance">
.
.
</Target>

This is a bug that can be solved with:

SQL> EXEC ORACLE_OCM.MGMT_DB_LL_METRICS.COLLECT_CONFIG_METRICS('ORACLE_OCM_CONFIG_DIR');
 
PL/SQL PROCEDURE successfully completed.

Then database will appears:

[oraboxr3@server1 ~]$ emCCR disable_target
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
No.        Category                     Target Name
0          Host                         server1.domain.com
1          Database Instance            BOXR3POC
2          Oracle Home                  OraDb10g_home1
3          Listener                     LISTENER_BOXR3POC_server1.domain.com
4          Oracle Configuration Manager Oracle Configuration Manager
 
Press Enter to exit the command.
Use Comma to separate multiple target numbers.
Enter the number(s) corresponding to the target(s) you wish to disable:

Listener with incorrect name

In my initial configuration I had a display issue in target name for my listener:

[oraboxr3@server1 ~]$ emCCR disable_target
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
No.        Category                     Target Name
0          Host                         server1.domain.com
1          Database Instance            BOXR3POC
2          Oracle Home                  OraDb10g_home1
3          Listener                     (DESCRIPTION_LIST_server1.domain.com
4          Oracle Configuration Manager Oracle Configuration Manager
 
Press Enter to exit the command.
Use Comma to separate multiple target numbers.
Enter the number(s) corresponding to the target(s) you wish to disable:

Apparently linked to a missing indent in listener.ora file:

[oraboxr3@server1 ~]$ head -10 $TNS_ADMIN/listener.ora
ADMIN_RESTRICTIONS_LISTENER_boxr3poc=ON
LISTENER_boxr3poc =
(DESCRIPTION_LIST =
        (DESCRIPTION =
        (ADDRESS_LIST =
        (ADDRESS = (PROTOCOL = TCP)(HOST = server1.domain.com)(PORT = 1525))
        )
        )
)

I tried to modify following files but they are overwritten each time you issue emCCR collect command:

[oraboxr3@server1 review]$ pwd
/ora_boxi/software/ccr/hosts/server1/state/review
[oraboxr3@server1 review]$ ll targetMap.xml
-rw------- 1 oraboxr3 dba 1513 Sep  5  2011 targetMap.xml
[oraboxr3@server1 default]$ pwd
/ora_boxi/software/ccr/hosts/server1/config/default
[oraboxr3@server1 default]$ ll targets.xml
-rw------- 1 oraboxr3 dba 1640 Sep  5  2011 targets.xml

The command which is suppose to modify it (as described in official documentation) is not working:

[oraboxr3@server1 ~]$ configCCR -D -v -T Listener -N "(DESCRIPTION_LIST_server1.domain.com"
Target [Listener, (DESCRIPTION_LIST_server1.domain.com] does not exist

I even tried with same example as official documentation, which is also not working:

[oraboxr3@server1 ~]$ configCCR -D -v -T database -N BOXR3POC
Target [database, BOXR3POC] does not exist
[oraboxr3@server1 ~]$ configCCR -D -v -T oracle_database -N BOXR3POC

Finally decided to modify listener.ora to have something more Oracle compliant:

[oraboxr3@server1 ~]$ head -10 $TNS_ADMIN/listener.ora
ADMIN_RESTRICTIONS_LISTENER_boxr3poc=ON
LISTENER_boxr3poc =
  (DESCRIPTION_LIST =
        (DESCRIPTION =
        (ADDRESS_LIST =
        (ADDRESS = (PROTOCOL = TCP)(HOST = server1.domain.com)(PORT = 1525))
        )
        )
  )

This solved my issue…

Wrong Oracle Home

I initially loaded Oracle Configuration Manager from a wrong temporary directory and so Oracle Home appearing with my host name was incorrect. Despite deletion and recreation of whole OCM repository Oracle Home associated with my host is still not good. Even tried to re-register components:

[oraboxr3@server1 ~]$ emCCR register
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
REGISTER command completed successfully.

Bot not working, no solution so far…

De-installation

The procedure is clearly documented on Oracle Support web site, I would even add a remove of RDA software that is coming with OCM installation.

First deactivate host (all dependent targets will be removed) from MOS web site and then:

[oraboxr3@server1 ~]$ emCCR stop
Oracle Configuration Manager - Release: 10.3.5.0.1 - Production
Copyright (c) 2005, 2011, Oracle and/or its affiliates.  All rights reserved.
------------------------------------------------------------------
Oracle Configuration Manager Stopped...
[oraboxr3@server1 ~]$ sqlplus / as sysdba
 
SQL*Plus: Release 10.2.0.4.0 - Production on Mon Sep 5 17:02:00 2011
 
Copyright (c) 1982, 2007, Oracle.  All Rights Reserved.
 
 
Connected to:
Oracle Database 10g Enterprise Edition Release 10.2.0.4.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
 
SQL> @/ora_boxi/software/ccr/admin/scripts/dropocm.sql
Dropped previous OCM schema successfully.
 
PL/SQL procedure successfully completed.
 
SQL> @/ora_boxi/software/ccr/admin/scripts/dropemrep_collect.sql
 
PL/SQL procedure successfully completed.
 
 
PL/SQL procedure successfully completed.
 
 
Drop of EMREP collection for OCM complete.
 
SQL> Disconnected from Oracle Database 10g Enterprise Edition Release 10.2.0.4.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
[oraboxr3@server1 ~]$ $ORACLE_HOME/ccr/bin/deployPackages -d $ORACLE_HOME/ccr/inventory/core.jar
[oraboxr3@server1 ~]$ rm -rf $ORACLE_HOME/ccr
[oraboxr3@server1 ~]$ crontab -l
0,15,30,45 * * * * /ora_boxi/software/ccr/bin/emCCR -cron -silent start
[oraboxr3@server1 ~]$ crontab -r
[oraboxr3@server1 ~]$ crontab -l
no crontab for oraboxr3

Not documented:

[oraboxr3@server1 ~]$ rm -rf $ORACLE_HOME/rda

References

  • Oracle Configuration Manager Installation and Administration Guide [ID 728989.5]
  • Oracle Configuration Manager Release 10.3 FAQ [ID 369111.5]
  • My Oracle Support Configuration Manager Presentation [ID 973767.1]
  • Master Index for Oracle Configuration Manager (OCM) Installation, Setup and Configuration [ID 1304794.1]
  • Master Note for Troubleshooting Oracle Configuration Manager Issues [ID 1290804.1]
  • Introduction to Systems and Targets FAQ [ID 1225008.1]
  • OCM Targets are not Displayed In My Oracle Support’s Dashboard [ID 1086618.1]
  • OCM not collecting data for a database instance [ID 944427.1]
  • Db Instances Not Appearing After Ocm Successfully Installed [ID 1330008.1]
  • Work with Systems and Targets on My Oracle Support FAQ [ID 1267463.1]
  • How to deactivate/delete/remove and reactivate a target or a system on My Oracle Support [ID 1175546.1]
  • How to Configure the OCM Collector for 11g Databases [ID 1318007.1]

5 thoughts on “Oracle Configuration Manager (OCM) installation and trouble shooting

  1. Hi, Thank you for great help.
    In the section “Database not in targets list”, witch was my problem.
    It might be helpfull to add that you need to grant read,write on dir: ORACLE_OCM_CONFIG_DIR to ORACLE_OCM user.

    Best regards
    /Olof Lager

    • Hi Olof,

      Thanks for your comment. Did not encounter this issue as directory was most probably already granted to ORACLE_OCM on my test database. So publishing your comment for other readers…

      Thanks, Yannick.

  2. Hi Yannick

    I uncompressed p5567658_103702_HPUX-IA64.zip under $ORACLE_HOME after taking backup of earlier release.

    Now I ran “./bin/setupCCR -s -d from $ORACLE_HOME/ccr. The setup runs for few minutes and fails with “Error Encountered in package deployment…”

    The log file shows files inflated with location (but not found any inflated files anywhere on the server). At the end of the log with the below error msg

    “/tmp/core-11-22-2012_11.12.12.-3341…………/postinstall.sh[241]: /bin/chown: Execute permission denied”
    Deinstallation faled installation of /apps/PRDC/db/tech_st/11.2.0/ccr/inventory/pending/core.jar

    Any idea what I am missing. I also tried the one you suggested above, none worked.

    Any help is highly appreciated.

    Thnx

    • Hi NTRaw,

      I have just re-tried it on one of my Itanium boxes and it went well…

      Have you checked the file permission on chown executable, what I have:

      # which chown
      /usr/bin/chown
      # ll -d /usr/bin/chown
      -r-xr-xr-x   1 bin        bin          42716 Mar 26  2004 /usr/bin/chown

      Have you unzip the software with Oracle software Unix owner ? Don’t you have any issue of directories permission ?

      Unless I would try in debug mode, see:
      Master Note for Troubleshooting Oracle Configuration Manager Issues [ID 1290804.1]

      Thanks, Yannick.

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